General Q: Where is Khimyan's curry paste made and is it authentic? A: Our curry paste products are made in Penang, Malaysia. If you're a foodie who's addicted to curry, you'll be happy to hear that they're made according to old family recipes that have stood the test of time. They are as authentic as any curry dish being enjoyed around Penang and the rest of Malaysia.
Q: What is so special about Khimyan Curry paste compared to the other curry paste products in the market? A: Khimyan Curry Paste is made from high-quality natural ingredients, supported by automated packing machines that help ensure freshness and quality control. In addition to that, our products are free from chemical additives like artificial flavors and coloring. Why? Because we're big fans of natural food and healthy-eating.
Q: I'm Muslim and can only eat food that is HALAL. Are your products certified as HALAL? A: Yes. We enjoy sharing the wonderful taste of our products with everyone. Our products have been certified as HALAL by the Department of Islamic Development Malaysia, JAKIM. They are safe for consumption by our Muslim customers.
Q: Where can I buy your products? A: You can get them online, here at our website. They can also be found at many retail locations such Whole Foods and gourmet specialty stores around Malaysia and Singapore. I am looking to get them into a supermarket near you soon!
Q: Do you do international shipping? A: Currently we only ship to certain countries: Singapore, Australia, UK, Germany, USA and Canada. An international order can be made at our product page If your country is not in the list, please contact us to discuss the possibility of arranging a shipment. Our curry products are shipped out from our factory in Penang, Malaysia.
Khimyan Curry's Online Shopping Q:I'm not familiar with online shopping. What do I need to do? How do I make payment? A: Online shopping can be daunting when you're doing it for the first time. To help you with the process, here are step-by-step instructions on how to shop on the Addicted to Curry website:
Placing Your First Order Placing an order with us is easy. You don't even need to register for an account first.
Choosing the Items Browse through our yummy products and decide what you want to order. Click on Our Product on the left navigation bar and you'll be taken to our products page, where you can make your selection from among our many curry paste products.
Adding Items to Your Shopping Cart Once you've decided on the products that you want to get, scroll down to the bottom, then fill in the quantity in the empty field. You want 4 packets of Khimyan Chicken Curry Paste? Then put 4 in the field. Click on the Add to Cart button when you've got everything you need and want to add them to the cart.
You'll be taken to the Cart screen, where you can see all the products that you've put in the cart, along with the quantity of each one. At this stage, you can increase the quantity for each of the products you're getting if you've suddenly decide you want more. If you want to add a product that's not already in the cart, you have to press "BACK" on your browser to return to the product page.
Once you're satisfied with the products you're getting and the quantity of each one, select your country of residence from the drop-down menu, then click on the Recalculate button. If you subscribe to us, make sure you enter the voucher code in the field to get a discount.
Proceed to Checkout Once you're all done and set, click on the Go to Payments button to move on to the Checkout Page. On the Checkout/Payment Options page, you'll enter your billing and shipping address.
Enter a Billing and Shipping Address This is where you tells us where you would like us to ship your order. Due to the nature of our products (food), please note that we do not ship to P.O. Box addresses.
Enter a Payment Method Addicted-to-Curry currently accepts only PayPal only for online orders. PayPal is one of the safest ways to make a payment online. If you do not have a PayPal account, you can create a PayPal account here. Before finalizing everything, make sure you check the accuracy of all the information you provide, making any adjustments where necessary. When you're ready, click on the Continue button to proceed to PayPal for the final step: payment. Once that step is done - that's it! Your order has been placed, and we'll be sending you a confirmation e-mail message. We will also be sending you another email message when we ship your order out.
Tracking Your Order Once we have processed your order, and send the shipment out, you will receive an email containing a Malaysia Post tracking number and a link to the carrier's website so you can track your order(s) with them and ensure that your package(s) is on its way.
Shipping Q: How do you ship the order out? A: We use Pos Malaysia's EMS (Express Mail Service) as our shipping agent. They are a government-owned shipping company and their service is reliable.
Q: How long does it take for the order to arrive? A: It takes us 2 business days to pack and arrange for shipping. For Pos Malaysia's EMS Shipment Transit Time, please click here .
Return Policy If you've received our products but something wrong with them, please contact us immediately. Our goal is and has always been to keep our customers happy. We also make sure we fix things, not just for today, but for tomorrow and the future as well - it's part of our business philosophy to make things right for our customers. If you want to return something, just contact us first, and we'll replace/exchange/refund or whatever it takes to make you happy. We do suggest that you contact us as soon as it's possible to do so, preferably within of a week of receiving our products - not only because we want to assist you in whatever way we can, but also due to the fact of the perishable nature of our great tasting curry products.
